I stumbled upon a new set of boxes in the pay-as-you-go aisle of Target this evening. The new provider on the block is Net10. From the way I’m reading the brocure, it looks like they’re a subsidiary of TracFone rather than an MVNO on top of TracFone’s network. Their schtick is simple: nationwide calling costs 10 cents. They also reward the purchase of larger refill cards by making the minutes last longer. For example, a $30, 300 minute card lasts 30 days, while a $180, 1800 minute card lasts 6 months. They also charge 5 cents a pop for text messages, which is less than what most carriers charge their montly invoiced customers.
The phone selection isn’t spectacular, but they get the job done. Available phones include the Nokia 1100 (which honestly I think is pretty cute), Nokia 2600, the funky Motorola C155, and the Motorola V171. The phones are relatively cheap without the frills that you might get on GoPhone or Boost Mobile, but the service is obviously aimed at cost-concious consumers who value a bargain over bling.
TracFone has done a smart thing by targeting a niche that has gone largely untapped. They need to keep on their toes though, bargain hunters don’t have much brand loyalty and the space could get very crowded very quickly.
Comments
644 responses to “Net10: Tracfone\’s New Pseudo-MVNO”
Since I’ve been contemplating the purchase of a Tracfone, I read thru the comments. I found them to be entertaining at times, disturbing at others, but nevertheless, have decided to steer clear of Tracfone. Everybody take a deep breath now, and repeat after me….I’m going to my happy place……
Great Job guys you lost another one….
LOL
FUCK!!! i have been working in tf care center (gtu) for about 6 months now. i don’t mind to much about cust, i help them, when they are polite, i take time to assist them, when they are not…. well waht can i do, ist’s my gob to take their shit.
the only complain i have, would be with the clarify… what a fucking waste.
on TOSS SUPORT, the NAP is the fucking stuped thing. i’ve receive some cust complains regarding the area code they receive, in NAP it will said (local non-roaming…. yeah right if they dont even receive the correct area code) so the thing is, i would like a toll in the clarify in wich i can check in wich zip code we have the area code the preffix the cust is requesting, becouse i have to go everytime checking with a lot of zip codes until i find one that has the tec available, has the correct area, has the stuped preffix and available lines as well. fucking tired. meanwhile i need to be telling cust “i’m verifying info, plz be a little patince with me” evry 15 secons, if not, bye bye QA bonus. SHIT. and we have to had 90 QA to hearn those 500 bucks. double SHIT.
one last thing…. what wrong with LA dept…. all the fucking vm cases are not being resolved, the instruccions they leave are not accurate, every fucking time a got a vm case, i not the FUCKING VOICE MAIL BOX NUMBER is wrong on the case… would it be so hard to update the LA dept….. the voice mail box number for all phones and carriers is 1 area phone number. shit. and i hate the fucking auto-in as well….. i have none. FUCK!
Hey what´s up I agree with chuck and petaca in some of the things that they have said, I also agree with some customer´s because Tracfone is not the best and they do have problems that they have to fix to provide with best customer service,it is not the customer care agents fult it is tracfone´s fault because they do not provide with the tools and the power of taking imortant decitions to the agents or supervisors, I was surfing on the internet and found this extremely interesting website http://www.jessicadominguez.us/cgi-bin/letter/sign.cgi?action=reload you should check it i really recomend you to check this little girl campaign
i’m from gtu as well…. regarding the auto in, i have none as well, 2-3 min at the end of the shift if i have luck.
tf customers, do not get scared with this complaint webpage, beleive me, there are far many good reps, i’m sure that with the limited tools we have, most of my co-workers will try their best to fix wathever problem you have with the phone.
common guys, lets get real…. tf is paying our stuff, may not be a company that really care about us, but a least we have a job that pays our bills (in my case, college) so lets do our work, may not be easy at times, but if we do something, lets do it right.
i was reading some discussions regarding wich was the best care center…. how is it possible that someone believes that their job is better than others, i will just say this, QA is a dumb thing, you can have a WOW call and solve cust issue and have a 50 QA….COMMON…. we are all a team, the mistake’s of some will get the issues of others, so lets do a good job and we will not have to discuss which is the best care center.
People don’t want to hear custome service rep’s bitch on some message board GUA, read up a few post people rely on the internet to decide to purchse something or not , the more you guys bitch the more you scare people away from trac fone…..
If you just did a better job you wouldn’t have this problem.
Google DelflyZero If you want to chat about the sorry trac fone reps…..
What have we learned here….TF is NOT in India and their Rep’s speak many languages none of which is English. Americans love to bitch, and can’t or refuse to read instructions, It takes many calls to the service center before you get a refurbished non-working piece of shit replacement phone. “CAN’T WE ALL JUST GET ALONG” … (Rodney King) This has been a Truely Inspirational and Culturally Diverse board. P.S. Can anyone tell me why my phone just started showing no service when minutes are still on the phone and the time has not run out..
I also agree with that point of view. I mean why else would it be that way. Good stuff! 🙂
Hew Dwolf if your phone shows no service that means that your phone is not getting any reception, it has nothing to do with the minutes, you could have 2,000 minutes and 2 years of service, but if your phone shows no service you will not be able to use it, there are 3 possible reasons for your phone to show that message 1.There is no signal on the place where you are located 2.There is a problem with your number or it is not active on the wireless system 3.Your phone or your sim card is defective. To determine what the problem is this is what you have to do 1.Try to use the phone in a different area , lets say like 5 or 10 miles from where you are. 2.If you get reception in a dif area that means that the problem was the area where you were located, if the phone still shows no service you have to call 18008677183, we will give you some codes and if the problem is not fixed we will contact the Line Activation Dept, if they cannot fix the problem that means that the problem is either with your phone or your simcard, they will tell us what we need to exchange, basically that’s why your phone shows no service, by the way we do speak many languages including “ENGLISH” and like you said Americans refuse to read the manuals otherwise you wouldn’t be asking why your phone says No service, on the Nokia or Motorola Manual it is specified that if your phone shows no service it is because you have no signal and it has nothing to do with the amount of minutes that you have
Shame: FUCK YOU!!! Delflyzero sucks!!! You know what we already have millions of customers and we will have more, no matter what we post here we will get more and more customers that is why you have to wait on the line for so many minutes, about 75% of the calls that we get are activation or redemtion calls so FUCK YOU
Pet you make me laugh at you.
Want a good phone service try this , ampd mobile , google it. http://get.ampd.com/main.php
Pet when you have no job left then you can disrespect yourself.
Hey Pet…Just in case you got the wrong idea I was using sarcasm. I have had this phone and used it in the exact area I am now for over a year with no problems with signal reception. Just woke up one day and whammo…no signal. called the number three times on three days and they advised me that they would re-activate my phone each time….so far this has not worked. I was actually more curious if the phone or the sim card could just go bad and cause this particular problem. I have not been given any codes to try yet but I have a case number and maybe that will be the next step. Believe it or not, I am being very patient and giving customer service due respect. P.S. I mentioned the minutes only to iterate that this was not due to an issue with minutes renewal such as exceding the due date without purchasing more minutes and having the phone de-activated. I appreciate your input!
I googled ampd mobile Shame. It’s basically verizon and is similar to boost mobile which is not a pay as you go service but requires a minimum 18 month contract. As far as I’m concerned, I personally don’t think that it seems all that great. The only thing good about ampd mobile is that their rates are much better than cingular, sprint, and nextel. The service is just like Boost mobile & Virgin Mobile which is more of entertainment and it is more catered to young demographic. I still question the coverage as well too, since verizon does not have a great track record from my previous experience with verizon. In my experience as well as from a few people that I have talked with that have verizon service before have had issues with dropped calls and spotty coveragte. I also did some research and found that there have been many similar complaints as well regarding to using verizon networks. I don’t want to rain down on your parade Shame but this is what my experience with Verizon is.
Also Shame, I switched over to T-mobile and for 2 years now haven’t have a problem too.
Hi my dear american friends, I work for Tracfone and Net10, I hear all your complaints and abusive language when you call. Let me tell you something, first of all, we’re not in India, believe me. We are in Latin America and we get 2,50 dollars per hour (that sounds scary? it’s true). I can tell you that the service is quite good, there are some phones that don’t work but you can buy a phone for 20 dollars! come on, you get what you pay. We have some customers that bought a TF in 1999 and they are still using it! Anyway, when we have a case created the solutions come from YOUR country, so it doesn’t matter were we are located, so please don’t remind us that we are not from America every time you call us!
And if you call and you think that the rep did not assist in all possible ways, you can always call back, maybe another representative could be more helpful. I’ve solved cases in two minutes that have been pending for months!
Saludos!
MEMOIRS OF A GAY-SHA
STARRING SHAME
One day Shame woke up in a place not knowing where he was because he was drugged.
Shame: Where am I?
Young Girl: You were kidnapped and sold to Tracfone and now you will be slave to Tracfone and work as Customer Rep for the rest of your life.
Shame: NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO!!!!!!
Young Girl: Your first 10 years will be working to answer stupid Americans calls.
After Ten Years Shame has been chosen for a new career. One day while sleeping his cubicle he is woken by someone in which he will be heading for a new life.
Petaca: Get up STUPID MOTHERFUCKER you’re coming with me.
Shame: Where are we going?
Petaca: I SAID SHUT THE FUCK UP BITCH.
Petaca than takes out a wooden club and beats the shit out of Shame.
After a half hour walk she leads him to an empty roon.
Petaca: BITCH this is where you will be staying and have your training.
Shame: Looking around the room and starts to cry. He wonders what will happen.
NEXT DAY
Petaca: GET UP BITCH. You probably want to know why you are here. Well you are chosen to be the Fucking WHORE for Tracfone Executives. You shall become GAY-SHA.
Shame: NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO!!!!!!!!!!!
Petaca: Save your tears BITCH because you will be needing it when they begin gangbanging your FUCKING ASS.
After 2 years of training of sucking cock and getting gangbanged not at his own will, Shame is put to the ultimate test to see if he is in fact ready to become a piece of meat for Tracfone Executives.
They are walking on the street one day surrounded by four other guys and Petaca. This the day to see whether you are ready or not. A 300 lb guying riding on a bike sees Shame. He stops talks to Petaca and the guys. They begin laughing and smiling. All of a sudden the 300 lb guy grabs Shame and knock him in the face making him dizzy. The guys then unzipped his pant and shoved his 10 inch cock down Shame throat.
Shame: Gagging, coughing, aaaaaah, ooooh, aaah.
GUY: Take that BITCH.
Shame continues to gag on the cock.
He then rips off shames bottoms and begins fucking him in the ass. Shame starts screaming and crying. Petaca and the guys starts to laugh.
GUY: You like that BITCH.
After about 25 minutes it was all overs and Shame was FACEFUCKED gagged and gangbanged and covered in jizz.
Petaca: You are now ready. You are GAY-SHA!
Shame starts crying.
Shame: Waaah, I don’t want to be GAY-SHA.
Epilogue: For the next 10 to 15 years Shame has been passed around by Tracfone Executives as a FUCKING WHORE AND GETTING GANGBANGED BY AS MANY AS 50 GUYS IN ONE NIGHT. SHAME IS EVEN PASSED AROUND TO OTHER LATIN AMERICAN CALL CENTERS SO THEY MAY GET THEIR SHARE OF SHAME’S ASS.
THE END.
THIS HAS BEEN A PRESENTATION OF FUCKING THEATRE. IF YOU LIKE MEMOIRS OF A GAY-SHA AND MORE OF SHAME’S PERFORMANCE. PLEASE REFER BACK TO BROKEDICK MOUNTAIN ALSO STARRING SHAME.
STAY TUNE NEXT TIME FOR MORE OF FUCKING THEATRE STARRING SHAME AND OTHER MOTHERFUCKERS.
Funny how KLJ can make up stories on the fly ?
Bet thats what he does at work with people seeking tech support . LOL
MEMOIRS OF A GAY-SHA
STARRING KLJ
One day KLJ woke up in a place not knowing where he was because he was drugged.
KLJ: Where am I?
Young Girl: You were kidnapped and sold to Tracfone and now you will be slave to Tracfone and work as Customer Rep for the rest of your life.
KLJ: NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO!!!!!!
Young Girl: Your first 10 years will be working to answer stupid Americans calls.
After Ten Years KLJ has been chosen for a new career. One day while sleeping his cubicle he is woken by someone in which he will be heading for a new life.
Petaca: Get up STUPID MOTHERFUCKER you’re coming with me.
KLJ: Where are we going?
Petaca: I SAID SHUT THE FUCK UP BITCH.
Petaca than takes out a wooden club and beats the shit out of KLJ.
After a half hour walk she leads him to an empty roon.
Petaca: BITCH this is where you will be staying and have your training.
KLJ: Looking around the room and starts to cry. He wonders what will happen.
NEXT DAY
Petaca: GET UP BITCH. You probably want to know why you are here. Well you are chosen to be the Fucking WHORE for Tracfone Executives. You shall become GAY-SHA.
KLJ: NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO!!!!!!!!!!!
Petaca: Save your tears BITCH because you will be needing it when they begin gangbanging your FUCKING ASS.
After 2 years of training of sucking cock and getting gangbanged not at his own will, KLJ is put to the ultimate test to see if he is in fact ready to become a piece of meat for Tracfone Executives.
They are walking on the street one day surrounded by four other guys and Petaca. This the day to see whether you are ready or not. A 300 lb guying riding on a bike sees KLJ. He stops talks to Petaca and the guys. They begin laughing and smiling. All of a sudden the 300 lb guy grabs KLJ and knock him in the face making him dizzy. The guys then unzipped his pant and shoved his 10 inch cock down KLJ throat.
KLJ: Gagging, coughing, aaaaaah, ooooh, aaah.
GUY: Take that BITCH.
KLJ continues to gag on the cock.
He then rips off KLJs bottoms and begins fucking him in the ass. KLJ starts screaming and crying. Petaca and the guys starts to laugh.
GUY: You like that BITCH.
After about 25 minutes it was all overs and KLJ was FACEFUCKED gagged and gangbanged and covered in jizz.
Petaca: You are now ready. You are GAY-SHA!
KLJ starts crying.
KLJ: Waaah, I don’t want to be GAY-SHA.
Epilogue: For the next 10 to 15 years KLJ has been passed around by Tracfone Executives as a FUCKING WHORE AND GETTING GANGBANGED BY AS MANY AS 50 GUYS IN ONE NIGHT. KLJ IS EVEN PASSED AROUND TO OTHER LATIN AMERICAN CALL CENTERS SO THEY MAY GET THEIR SHARE OF KLJ’S ASS.
THE END.
THIS HAS BEEN A PRESENTATION OF FUCKING THEATRE. IF YOU LIKE MEMOIRS OF A GAY-SHA AND MORE OF KLJ’S PERFORMANCE. PLEASE REFER BACK TO BROKEDICK MOUNTAIN ALSO STARRING KLJ.
STAY TUNE NEXT TIME FOR MORE OF FUCKING THEATRE STARRING KLJ AND OTHER MOTHERFUCKERS.
Google DelflyZero find some real cell phone tech support maybe even a way to Hack the trac fone you have already, LOL
Whats the matter KLJ, Nothing to Say ?
VISITOR ANALYSIS
Referring Link http://www.google.com/search?hl=en&q=DelflyZero&btnG=Google Search
Host Name sp-ga-wall.tracfone.com
IP Address 65.167.208.4
Country United States
Region North Carolina
City Cedar Falls
ISP Tracfone Wireless Inc
Returning Visits 0
Visit Length 20 mins 18 secs
VISITOR SYSTEM SPECS
Browser MSIE 6.0
Operating System Windows XP
Resolution 1024×768
Javascript Enabled
Want to never have to buy another trac phone or net10 card again ? Yes we’re talking how to hack your trac fone. Visit Delflyzero.somee.com to learn how, free minutes for ever….
What everyone went silent, LOL, Love it….
FUCK YOU
Get a Life we are not able to answer every day, we work, we study, we have family and friends, apparently you don’t
what tha fuck!!!! petaca, shame both of you shut the fuck up!!!! where the fuck are you guys from???? seems like neither of you have a life!!!!
i’ll write a good story for both of you!!!!
one day stupid petaca and fucking gay shame start working at tracfone, they were both so fucking retarded that insteed of doing something smart, they start fighting each other on a complaint page.
time pass by, and they kept on fighting until they realized that the whole life had already pass them by, and they had worked at tracfone the entire life, and they didn’t even make it to supervisor, or team lead for that mather.
so plz find something else to do, i do want to find out some stuff from my co-workers located in other call centers, hope not all trac reps be as fucking retarded as you guys!!!! (inicia a rodar la chibola en junio y yo sin telita para observar los encuentros, mierda!!!)
Don´t be an Idiot, Shame does not work for tracfone he or she is Just a Racist American, so Fuck you too. Y a vos quient te garantiz que petaca no es supervisora???? Aparentemente tiene acceso info de otros call centers, boludo seras otro argentino egocentrico???? aparentemente todos lo son o la mashoria, yo diria que al 99% de los Argentinos les shega el ego hasta las nubes asi que Chè mejor cerra el ocico sha que aparentemente no entendiste nada de lo que eshos estaban diciendo
Good to know that you don’t have a tv otherwise you will create unnecessary warehouse cases when codes are not accepted and anyway Argentina will loose most of the Games, Brazil is going to be the World Cup Champion
Hello everyone.
I received a Nokia Tracfone as a gift in August of 2004.
The first thing I did was read the User’s Manual from cover to cover.
Then I googled up Nokia’s website to see what info I could find.
Then I went to http://www.tracfone.com and checked all the info there. I printed out any of the info I thought I should need to know. (and keep going back to check for updates, or changes)
Over the course of a year and a half, we have bought over two dozen Tracfones as gifts for other members of our family. yes, we have a very large family!
We used the “Refer-a-Friend” promotion and sent a referral to each member of the family before we sent them the phone.
We have had a few minor problems from time to time.
We have talked with Tracfone Customer Service several times times, and are very satisfied with their help.
If you do your research and learn just how the Tracfone service and system works, and not just jump in blindly, I believe you will be just as satisfied as we all are with Tracfone.
Thank you, Tracfone service, for being there for us.
I’m so happy to read something like this, this is something that everybody should do, read, learn and ask, instead of yell,curse and ask for compensation just because you don’t read, David you are one of the few customers that use common sense
I’ve had Tracfone for two years and have only had two issues.
1. One time, I could not get the minutes to load over the internet, and I had to call customer service. After a few minutes the problem was resolved.
2. I bought a 1 year double-minute card. The ‘Airtime Card Due’ date on my phone was not the same date as the expiration of the one year card. Thinking I was still in the one year time frame, I bought a card expecting double minutes, but the minutes weren’t doubled.
Other than that I have had NO complaints about Tracfone. I had a Nokia the first year, and it worked great. I then bought a Motorola (V60?) the second year, and had no problems with it either. I highly recommend tracfone.
seems like a lot of people believes ros guys are indeed real stupid!!!
ros guys will think they are the SHIT (hate every time i have to call TOSS and some che answers the call)!!! but in reality they are all a bunch of idiots!!!
i think it might happend to everyone that works at tf/net10 to receive case after case in wich ros guys mess up something (aax guys dont seem to screw things that often).
after working for some months now i’ve come to realized that there are two call centers that should have been closed a long time ago, ros and blz!!! stupid idiots both of them!!! regarding the other call centers, from time to time someone would mess something up, but seems like besides ros and blz we learn from our mistakes!!!!
there is an entry from my contry, wonder who he/she is…. morning or night shift??
also i’m glad to hear that there are some cust’s that indeed preciate our service, belive me, if a cust is a BITCH, i’ll treat him as the BITCH he is; in other hand, there are some customers that even they are stupid (not all of course), i’ll do an additional effort to see how i can do more!!! as you see, cust receives what he gives and deserves!!! (the grammar most provably is not accurate, sorry about that… working on it)
one last thing who is this shame mother fucker!!!!! bet is one of those fuckers whose service was cut off by LOSS (other fucking dept that i hate) becouse was doing some kind of fraud or calling every fucking day to receive comp u (that off course every fucking dumb ass from ros or blz will give) for the same case/int!!!!! glad you’re gone BITCH!!!! hacking the system, free u forever…. yeah right!!! you may fool ros and blz guys, but just wait for some other to take the call, you’ll see how indeed you cannot fool us!!!! SON OF A BITCH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
IT TOSS SUPPORT no esta en rosario. En rosario no se interesan mucho porque se estan quejando de su paga y por lo que me dicen contactos de alla a nadie le interesa, y ademas el call center de rosario esta creciendo muchisimo mas que los demas y no pagan muchos de QA en relacion a la cantidad de empleados. Si tu trabajaste meses, dejame decirte que yo trabajo hace dos años y por si no sabias, belice no podria haber sido cerrado hace tiempo, porque hace solo unos meses que esta funcionando. no te preocupes, que ya vas a aprender a despreocuparte un poco y a darle un par de comp units antes que soportarlos. lo que ocurre es que hace poquito que estas y todavia no entiendes bien como se trabaja. ya veras cuando tengas un poco de experiencia. saludos!!
Want to hack a tracfone visit
google or search delflyzero
as you say joey_ramone, i have only been working for months now; 5 to be exact, i still do not know a lot of things about tf, for example that TOSS was not located in ros, i ask then, where the hell is located, aax??? there some guys from gtu that are TOSS agents, but since they know me they will be so polity and helpful; other times, the one who takes my call will be indeed a really mother fucker, wonder where is this dept. located then!!! i’ll ask sunday at work!!!!
regarding what you say about the amount of employees that ros has, i indeed was not aware they are growing a lot, it’s like what is happening at my country, every week we will have around 15-20 new guys, and indeed they seem to be messing up things, so i’ll say perhapps you’re right, the mistakes are made most of the times for new guys (as i did myself when i did not knew the system that well) and since ros and some other call centers in wich most of the people do not have more than a couple months, we will see them as stupid when the problem is that they are new!!! by the way, where are you located???
seems like i still have alot of things to learn about…. but charles let me tell you, that every day at work, i have to report 1 or 2 cases in wich cust’s are making fraud, so as you see, there are some reps that indeed cannot be fool!!! so charlew plz do me a favor a fuck yourself!!!!
Delflyzero=Shame=Charles, we know you are the same mother fucker, you complaint about each and every little thing…FUCK YOU !!!
Belize….What a headache, they create defective phone cases when a phone does not accept the codes, they create cases on the wrong esn,when they add notes they just type “Defective phone” If they give comp units they type “Giving units as compensation”,what an Idiots!!! they are supposed to explain what the hell is happening or why they are giving compensation units, same thing happens with ros agents, they create a defective phone case and they do not explain what is wrong with the phone, If there is an existing warehouse case and the cust calls because the phone has not been sent they just add notes, they don’t escalate the case, they think that by adding notes the warehouse will read the notes but they don’t unless the case is escalated,They offer things that are impossible to do, when they give comp units they don’t give 20 or 30 they give 200 or 300, one time a sup gave 400 units because of an Inactive POSA Card (the customer did not send the fax) then the customer called with another POSA Card and another agent gave more units…. Did you receive the info that now we can transfer units from Lost/stolen/physically damaged phones?? that’s good, we don’t have to deal with those customers that are upset, now we just go ahead and transfer the units. Hey Joey you say that you have been working for tracfone for 2 years, did you ever called toss when they were in Canada?? they were really rude, but if you call cordova all they say is Your sup will have to escalate it… either they don’t know what to do or they don’t want to do it if you call tgu you wont have that problem, If you call CC they always say “my system is down call back again” and that happens after we have waited over 20 minutes, the good thing is that this does not happen with all agents and I’m talking about toss and CC, but belize agents..I would say that 99% don’t have a clue of what they’re doing
Very nice site. I actually found it doing some research on my golf projeect I am getting ready to launch. Do you have a rss feed I can grab? Good job! 🙂
This blog is unbelievable! I bought a Net10 phone from Target today because I’ve been looking for a pay as you go plan to replace my overpriced Nextel plan. Well, after reading posts about legitimate problems and responses from alleged CSRs, I am returning this phone to the store, first thing in the morning.
I have been a rep, so I know it is hard work. The problem is universal; 90% of the customers are reasonable, 10% are a-holes. Dealing with the A-holes is frustrating but part of the job. But to call customers (in this case all Americans) idiots? You guys have a lot of rage, and I don’t think its all about the job. Sorry, but I’m taking my business elsewhere.
Good job guys I see you lost another customer, lol
indeed charles we lost another one… but you see, what most of americans dont seems to get is that we are not complaining about them, we are complaining about people that is racist, rude, impatient and thinks that every problem they have is our fault. i dont know if you relized that we get payed once a month, around $450.00, so you tell me… do tou think someone in youre country would accept that job????? tracfone has over 2500 employees, if all reps are placed in the USA, our rates believe me would go far away from what customers now pay, which sends me to the next question, most of the custs would agree that the care center should be placed in america, but by doing this, would they accept to pay more for the service????
you tell me….. but if you say customers would accept, plz do not lie to yourself!!!
also to petaca, glad you think TOSS guatemala is good, you see, around december sussan was going to close TOSS guatemala, she wanted to take the dept to ros (that is why i thought it was located in ros) but seems like our manager spoke to a few guys in miami and we had a lot of visits and this and that, sussan changed her mind and now there were some guys that were transfered just a few days to TOSS, so if you get one of this new guys be a little patient, they are having a hard time(hard time with around 20 min of auto in…lucky fuckers).
also if you get julios from TOSS…. you get him to talked about his personalized service, i bet you’ll have a laugh every time tou get him from there on!!!
Charles,Delflyzero and Shame is the same muther fucker, we lost one but you wont belive how many we earn every day, there are agents that activate at least 10 phones every day, we have hundreds and even thousands of activations every day so we don’t care if we lost another racist one, FUCK YOU stupid Delflyzero
You know what JimG, i’ve checked this blog and I have read the oppinion of aprox 7-10 agents and that is not even 0.25% of the employees, most of the agents take calls and they don’t complaint because they need money and I think that over 10% of the customers we have are a-holes, I would say that aprox 25% of them are racist and all they care is where we are located, they always say we are in India and we are not, we are Latin people and we are proud of what we are, we may complaint but we don’t ask any thing for free, If we want something we work to get it but must of the customers claim compensation even if the problem is caused by them example: A customer that called today entered the wrong pin over 3 times and the phone displayed enter puk code, this cust did not call us he just entered another number over 3 times and the sim was rejected, we explained that we needed to send him a new one and he said “Ok but you will have to give me 100 units because i will be without a phone for 3 days and I should get it because of this inconvenience”…#@#% this was not caused by us but he wanted to get free units ….. Inconvenience yeah right!!!
Petra they say In the Ratings Bizz if 1 speaks out 20 mour feel just he or she did, so how many people read this board and just won’t post but never buy the track phone or net 10 product or service ? think about that it may be alittle over your head.
Petaca Seems to be the Free Units Police for Trac Fone, like
it comming out of her pocket, LOL
FUCK YOU CHARLES