I stumbled upon a new set of boxes in the pay-as-you-go aisle of Target this evening. The new provider on the block is Net10. From the way I’m reading the brocure, it looks like they’re a subsidiary of TracFone rather than an MVNO on top of TracFone’s network. Their schtick is simple: nationwide calling costs 10 cents. They also reward the purchase of larger refill cards by making the minutes last longer. For example, a $30, 300 minute card lasts 30 days, while a $180, 1800 minute card lasts 6 months. They also charge 5 cents a pop for text messages, which is less than what most carriers charge their montly invoiced customers.
The phone selection isn’t spectacular, but they get the job done. Available phones include the Nokia 1100 (which honestly I think is pretty cute), Nokia 2600, the funky Motorola C155, and the Motorola V171. The phones are relatively cheap without the frills that you might get on GoPhone or Boost Mobile, but the service is obviously aimed at cost-concious consumers who value a bargain over bling.
TracFone has done a smart thing by targeting a niche that has gone largely untapped. They need to keep on their toes though, bargain hunters don’t have much brand loyalty and the space could get very crowded very quickly.
Comments
644 responses to “Net10: Tracfone\’s New Pseudo-MVNO”
I feel the same way Nightmare.
but the CSR’s that post here and we talk to on the
phone think we owe them something. I’m for one paid in
full…….
Get A Life delflyzero.
Jajajaja Delflyzero, nobody likes you, you are so stupid and nobody cares what do you think, just think about it, people don’t care what you say, How do you expect that a CSR will care? You want everything for free and you complaint about each and every little thing like chuck said
Hey Delfyzero did you read the notes that chuck added?? you were wrong, you did not qualified for the new rates, you were also wrong about “your” number problem, how can you complaint about each and every “little” thing?? if you are not satisfied go ahead and go with another company, I bet that you are so cheap that you will stay with tracfone because of the low prices, you are so cheap like a good number of americans, and I recognize that most of americans are good people but people like you are just a pain in the ass
I agree with Petaca. Stop complaining delflyzero and get a life. Have you ever thought of trying another company or are or another carrier? Really get a life man! These sites are for companies to improve their services not for whiners and people who complains about every little thing like you Delflyzero. I get a headache just reading your messages and cussing out the Tracfone people as well as making stereotypical remarks.
Same Here. I have to go with cbr and Petaca on this, Delflyzero you’re nothing but a complainer and a racist!
Delflyzero if you’re here, no one likes you. So quit your stupid racists remarks and your stinkin complaints. You’re just like one of those leeches who wants everything for free.
Here here, Delflyzero is a cheapskate and just wants everything for free.
LOL so now I’m cheep because I want tracfone to live up to it’s ad’s ? Ok so I’m cheep. I am a racist I like the human race, so sue me. As far as people likeing me , I don’t really care , I get what I paid for and will do what ever it take to get it. Sorry you don’t like that about me but who cares what you think anyway….
http://delflyzero.somee.com
You got something that you did not pay for, you were not elegible for the new rates, now you are, you got more units because more likely the agent was tired of hearing your complaints, I think that you will do what ever it takes to get FREE units, apparently you do care what we think otherwise you wouldn’t read the adds,Did you understand the the phone number you’ve lost was not “your” number ?
It was tracfone’s number did you read the comments that chuck added? He really kicked your ass
Boost Mobile
Cingular
T-mobile
Verizon
Virgin Mobile
Sti Mobile
Oxygen
Omni
At&t Wireless…………..
Hey Stupid F***K**G DelflyZero and all those other RACIST JERKS! WHO WHINES AND B****HES ALOT. IF YOU’RE NOT HAPPY WITH TRACFONE SWITCH TO THESE OTHER CARRIERS.
My true goal is to make tracfone a better company, thats why I post here. I I got the new rates because I reloaded on jan 1st of 2006 so I got what was in the ad nothing more and nothing less, besides the hassel of dealing with the service rep that didn’t even know about the new rates.
Nice to Inform the reps let them know whats going on…..
Oh BTW
If I was so wrong about my number problem why did the service rep and his manager say they were so sorry to me over and over again and also say it was there fault ?
Doesn’t seem like it was my fault, Look guys we all screw up just admit when your wrong and go on…….
I see some here still trying to bash me, the guy that is helping put the money in your paycheck……..
It’s just sao amazing how many of our non-indian customer service workers who seem ever so “pleasant” here by making continual racist anti-american remarks themselves rather then attempting to prove they have some semblance of reason themselves, seem to ALL choose AMERICAN names when you speak to them(including on here).
Despite the fact that most companies now use call centers outside of the states due to the fact other countries workers are willing to work for pennies on the dollar by comparision, it never ceases to amaze that these workers who often have a very heavy accent and at times it is tough to understand them clearly even for someone wwho is tri-lingual CHOOSE to use amaericanized names at the call center. Hmmm wonder why this is exactly? FYI: A large number of the call centers have rules reguarding this and actually PUSH their staff to use Americanized names rather then names in their own dialect to make the caller feel more “at ease” , if this can be done at all at times.
Of course call center workers are going to deal with frustrated customers as often times these first time users have run into countless issues(that are not service related nor are they user related) by the time they’ve come to speak with that particular worker. The idea is that the call center worker needs to be able to handle that, understand that despite the fact that the customer may be rightfully angry, it is only directed at them b/c they are the ONLY contact the customer has with that particular company. By coming on forums such as this amking continual racist and “anti” remarks, all you’re doing is making it harder on yourselves as those who do read these forums and are well informed about the products they use and purchase will definately be keeping this mind when and if they have to place a call to any of the call centers you and others work at. So of course they’re going to direct anger at you when you come to this type of forum and start directing meaningless anger and dribble at customers with legitiment complaints. BTW: it’s ironic that most of “you” have stated the same hting over and over, almost like there might only be one or two people “trolling” this forum trying to get folks to focus on you for the attention you crave.
Oh, fyi I’m a through and through Nextel user for 9 years now and for the lace year purchased a set of tracfone handsets to use at my cabin upstate where nextel hasn’t placed an antenna on the tower nearby. I’ve been incredibly happy with the service(derived from cingluar’s network as it’s GSM based) and overall having only needed a very basic handset with a few thousands minutes for the year to use while hunting/kayaking/backpacking in that particularly remote area of upstate PA(near Erie), this handset(Nokia 2600) has performed stunningly. I’ve gotten into a habit of carrying the 2600 along with my Nextel i870 just to compare services(while obviously the 2600 doesn’t have any of the advanced features as the motorola i870 does) I can easily say the signal and the call quality are and have been excellent and honestly cingular’s network does provide a larger footprint then Nextel(using the Tracfone one rate of course here. I would recommend tracfone to most users who have a similar need for thist ype of service as well as those who would only need a handset for the occassional use each month. You do have to remmember that despite the ugly anti-american comments derised from our ignorant “friends” at the call centers, all cell phone companies have websites with just these types of complaints no matter WHO you choose. Trust me on this, I’m an Admin on three of them for ht epast 3.5 years as well and own the servers they sit on(in one of my clinics currently and one sits off shore of iceland). You are always going to have folks who have issues and there are always going to be handsets that are faulty and there are always going to be some custoemr service reps who have they’re head up their arse to sayt he least. Tracfone is no better nor are they worse then any other provider, it all depends on your need as well as ytour luck of the draw at times. Simply choose wisely to suit your needs.
Good luck and Good day.
Joss Wheldon, MD
Dr. Joss, those people that post whom you presume as anti-americans are not anti-americans. They’re just sticking up for themselves because of those that are making those racist remarks. It’s gets frustating when someone calls the customer service rep and start yelling at the top of their tongue just because their phone doesn’t work and then calling them F**k**g Indian. When sure enough if they had read and followed the instructions maybe they could’ve have avoided the problems. Of course sometimes it’s actually the equipment that is at fault because they can break and somtimes the companies do make mistakes, but when you have customers that start acting like this, wouldn’t you feel like not it’s not worth it to help when that person is just going to continuosly yell and belittle you?
I have seen how hard many of these minorities work just to earn a decent living. Hell many of these people are willing to earn less than the American and do much for work for lower pay but DO NOT HAVE TO BE TREATED THIS WAY! AND YES I’M STICKUP UP FOR ALL THOSE MINORITIES WHO HAVE TO ENDURED THESE THINGS.
If you look at the forum, about half of these complaints are from DelflyZero. He claims to be one of those guys who helps the little guys but if you read many of his complaints you could tell that he’s only care about just getting his way and whatever he can get for free. He’s thinks that I’m that stupid to think that he is trying to make Tracfone a better company by posting on this forum. Reading the things that he has posted has already shown the type of person he is.
Hi! I’m a tracfone customer service rep, also.I’m amaze about the way you guys are expressing yourselfs. I know that you might take a lot of calls every day(just as me), I know that we have a lot of GOALS to achieve on every single call. I know also that we are under a lot of presure regarding the MUSTs and the things that are forbidden. But… also… We are customer service.Dealing with customers… Is our JOB!!!
Yeah…I know sometimes they yell at us…they curse(yes… they do)
This is really anoying and all we can do is ask customers not to be disrespectfull to us, not to call us things they should be ashamed of saying by phone… to please BEAR WITH US(tf´s users might know what I mean)
for CSRs… well… you should take a looooong pause…(don´t forget to breath) and try to listen to people… understand waht they needs are, and try to do everything you can to help… THAT´S WHAT WE ARE FOR!!!!
for TF’s users… please keep an open mind, we do speak english, we have limited resources to help you, but If we are not able to get your problem fixed, we will escalate this to the person that will get the job done!!
By the way…I thought this was a BLOG for people with FAQs about the service… If this is the case… I would be more than happy to help!!!
Wait until you need a Net10 customer service rep. They do not seem to be available. I have called over a dozen times and keep getting transfered to a number that tells me it is not a working number and hangs up on me. I have filled out thier online form the same amount of times and have yet to get any response. All I needed for them to do was add the phone time I purchased at Walmart and then was told via a text message that the transaction had failed. I just want what I have paid for. Until this time, I had not had any problems with the phone or service. But I hope that all of you singing the praises of Net10 never need a customer service rep.
So Danny if you want to help as you say, leave your phone number and email address here. I would love to have some actual help from Net10 to solve my problem.
Try these numbers Noel
1800-816-00663
or
1800-867-7183
let them know that
the CSR line keeps hanging up on you.
I had the same problem. And of course
it was my fault don’t you know, lol
Opps
1800-861-0663
Damm not awake yet, lol
1800-816-0663
Defly ZERO:
F U C K Y O U !!!!!!!!!!!
petca that’s all you can resort to
is calling names, I understand , I have met
many people like you….
I was searching for other peoples opinions on Tracfone before I bought one, and did I ever find some here. I think everyone needs to relax. I am very dissapointed if some of the people who claim to be CSR reps for Tracfone actually are. Not a good attitude to have toward the people you are trying to help…I would hate to have a problem with my phone and have you guys help me out. As for the others complaining about the CSR’s here’s a link that may shed some light on their situation for you…
http://www.amandala.com.bz/index.php?story=1267
Belize looks like a nice place:)
And I have not met many people like your delfly zero many “Americans” are cheap and want everything for free but you OH no you are the best we are tired of your stupid adds, why dont you go ahead and serch for cans at the waste basket?? maybe you can sell them. Why don’t you Understand that Argentina,Colombia,Canada is also “America” so you dont need to speak to an American because you would be alredy talkin to one. Latin Americans are Also “Americans” you are just a pain in the ass, chuck kicked your ass, you know what if agents and supervisors apologized is just because those are the rules, whenever a customer is upset they have to apologize and also they have to say you are right (even though chuck already explained us that you are not) Supposedly the customer is always right but apparently you are always wrong
Hey Petaca,
Apparently DelflyZero doesn’t understand that it is hard working minorities like us that do most of the backing breaking work in this country. Delflyzero is probably just another punk who was born with a silver spoon in his mouth. When he was growing up he probably always got what he wanted from his loaded parents whom they probably exploited other immigrants and minorities in order to accumulate their wealth like he is doing today. He probably whined and cried till he got what he wanted. It’s probably why he such a pain in the ass today. He’s probably just one of those loners who couldn’t get laid and decided that since he has so much time to whack off that he decided one day to do nothing but make racist remarks and bitch about how Tracfone has made his life miserable.
you know what klj I agree with you and I think that people who reads this adds will agree with you too what you just said is true you have found the reason for delfly zero to be the way he is
I ask again show me the racist remarks I made in any post or when I asked for something for free, problem is you can’t. I asked for what I paid for and what was in a ad on tracfones own web site. I did lose my cell number because someone screwed up at the call center. I know you just want to put down anyone that stands up for what they think is fair , I understand your thinking because the people you work for sound like very unfair people to me. But take that up with them not the guy that helps put money in your pocket by useing the service…….
“But Americans works things out we don’t run across a border to collect welfare and then complain that they work so hard.”
Wow, DelflyZero is not only a racist but he’s also a LIAR too!
And the add was posted on Jan 4, 2006 at 9:24pm for all of those who would like to see the evidene that DelflyZero is a racist.
“But Americans works things out we don’t run across a border to collect welfare and then complain that they work so hard.â€
Is not a racist comment it’s FACT. People do come across our boarders work off the books , collect welfair and free medical and send there kids to the schools I pay for in taxes. By the way we are also supporting mexico’s military this year by giving them 370 million dollars to help protect the drug dealers….. And again I don’t care if your from mexico or not. all I care is that my phone works and I get what I paid for.. You could be from Mars for all I care…. and what’s the matter klj ? too stupid to cut and paste the jan 4th post ?
Latin Americans do the jobs you dont want to do, You give that money to mexico’s military but who is going to use the drugs? Answer: Americans, the goverment complaints about the drug dealers but they exist just to provide drugs to American People, like chuck said “Defly Zero: Activate a new phone OR add airtime NOW
and BECOME ELEGIBLE for 2006 rates right away.
Click here for details
that means that you have to add airtime once(you would get the old prices)and you would BECOME elegible(for FUTURE redemptions) I would need your Esn Or Imei to verify if you were actually elegible for the new prices when you added the 200 units, more likely you got the units because either the agent was tired of hearing you or simply he or she did not know about this restriction”, you think that latin American don’t pay taxes? Millions do pay taxes and the ones that do not pay is because they don’t even earn the minimun, they do whatever they have to do and they DO NOT COMPLAINT ABOUT EACH AND EVERY LITTLE THING
AND LIKE KLJ SAID AND I QUOTE : “When he was growing up he probably always got what he wanted from his loaded parents whom they probably exploited other immigrants and minorities in order to accumulate their wealth like he is doing today. He probably whined and cried till he got what he wanted. It’s probably why he such a pain in the ass today.” YOU ARE JUST A PAIN IN THE ASS
HERE IS A PROOF THAT YOU WANTED TO RECEIVE FREE UNITS: On Tracfones web page it says new 2006 rates , this does not look like a short time once only promotion I’m going to head to the web site pull the text and post it then you can tell me how my double mins don’t apply and why I still can’t use the coupons along with my double mins K ?
SO YOU COMPLAINTED ABOUT THE COUPONS? LET ME ASK YOU A QUESTION HOW MUCH DID YOU PAY FOR THE PROMO CODES? THOSE ARE FREE UNITS.
YOU ARE SO STUPID!!! you pasted this info “If you’re already a customer you can also enjoy the new rates. Just add airtime once, and you’ll become eligible to receive the new rates on any additional airtime card you add after that.” It is clearly explained that you would not get the new rates until after you add airtime once, so that is the restriction, you just added airtime once, that means that you were supposed to receive the new rates on the next card, not on the 200 units one STUPID!!!!!!!!!!!!!
“But Americans works things out we don’t run across a border to collect welfare and then complain that they work so hard.â€
Those of you who are minorities, tell me if these words posted by DelflyZero are not racists remarks? He saids they are not. I myself am very offended by it.
Also DelflyZero, what about the fact that many Americans goes to other countries and then exploit the people there. Take for example, Nike goes to a third world Asain country and paY the people almost close to nothing while the company reaps all the benefit from the markup of the shoes that they sell. What about Taco Bell who pays the Imokalee people less than $50 a month for picking tons of tomatoes every month and then getting all the benefit from it. What about those Mexicans who mows your lawn every week, those who wash your car, those who are willing to go to war while your PANSY ASS are too afraid to go.
DELFLYZERO, YOU ARE JUST LIKE MANY CLOSED MINDED IDIOTS WHO DOESN’T UNDERSTAND A DAMN THING. IT IS PROBABLY YOU ARE JUST A SAD SAD PITIFUL PETTY PERSON.
So how about one of you saying what country/countries the call centers are located in? Lets have it! If you aren’t in Canada or India where are you?
Also in the CSRs defense . . . wow can people be rude and yes people do try to get something for free when they don’t deserve it. Tell me how you deal politely with someone insisting that they should get something for free when they know they don’t deserve it and yell and scream. And yes call center reps often do not get enough training before they hit the floor. And where I work, if you ask 5 people the same question, you’ll get 5 different answers. And to make it worse, call center pay is better than fast food but not much. How wonderful to make $8 an hour to be screamed at all day long. And if these CSRs are in Latin America they aren’t getting that much. And they probably don’t work for TF they probably work for SITEL or Convergys or West. One of the big 3rd party call center companies.
How about it CSRs who do work for? SITEL? and what country are you in. Come on you can tell us.
Nice Post Motocydegrrl………
Motorcyclegrrl we do not earn $8 an hour? we earn aprox $1.50 an hour, and we have to deal with stupid and cheap customers like delflyzero, If nobody says where call centers are located is because nobody would like to have problems, nobody would like to lose a job, sometimes is fun how people ask stupid questions or when they say they have problems just to get free units,or when they think they shuld get more(like delflyzero) even though the service could be really cheap (if you have a double minute plan) and you add lets say 250 units you would get 500 (if you add airtime once you become elegible for the new rates Did you read that Delfly?) and they always want to get more, if they dont they claim “Nobody told me that…” It is always the same excuse they say “Nobody told me” we always include a USER’S GUIDE and nobody reads it, we always have the info on the WEB and nobody reads the terms and conditions WE ALWAYS GIVE THE INFO and apparently almost nobody pays attention or they are so stupid that they don’t understand like Delflyzero, the new airtime rates problem was already explaind and he does not get it, he is so stupid that he still thinks that the units that he receive were supposed to be added, those units were added because the rep was tired of hearing to his stupid complaints (more likely he called over 5 times every day until he received the minuts) Delfly is so STUPID and he is extremely CHEAP even though he does earn over $8 an hour
What’s the matter DelflyZero, don’t know how to read? What Petaca posted is exactly correct. Maybe you should take your Redneck ASS and go back to SKOOL so they you may be better EDJUMECATED and LEARN your ABG’s. FUCKIN WHINY LITTLE PUNKASS!!!
I think delflyzero knows more then the rest of you.
Yeah right dlflyzerol knows more than us… he knows how to ask for things he does not deserved, he knows how to yell to get free units, he knows how to act as an asshole, he is so stupid
LIKE I SAID BEFORE AND I WILL SAY IT AGAIN!!!!!!!!!!!!!!
Apparently DelflyZero doesn’t understand that it is hard working minorities like us that do most of the backing breaking work in this country. Delflyzero is probably just another punk who was born with a silver spoon in his mouth. When he was growing up he probably always got what he wanted from his loaded parents whom they probably exploited other immigrants and minorities in order to accumulate their wealth like he is doing today. He probably whined and cried till he got what he wanted. It’s probably why he such a pain in the ass today. He’s probably just one of those loners who couldn’t get laid and decided that since he has so much time to whack off that he decided one day to do nothing but make racist remarks and bitch about how Tracfone has made his life miserable.
Why would you assume that ?
Take a chill pill dude. What your family didn’t give you anything becuse you were bad little boy and now you want to take it out on the world . sitting in front of a computer making 1.50$ an hour and cursing the world because you didn’t get what you wanted on christmas. good luck in life.
Klji you are as stupid as delflyzero is, Are you also the kind of person that wants to get everything for free?
WHO THE FUCK DO YOU THINK YOU ARE KJLI???? WHAT’S THE MATTER CANT CHOOSE ANOTHER NAME BESIDES ONE THAT IS SIMILAR TO MINE??? WHO SAID I WAS ASSUMING? I KNOW FOR A FACT THAT IT’S PEOPLE LIKE HIM AND YOUR FUCKING LITTLE PUNKASS ARE THE REASON WHY YOU FUCKERS ARE A STINKIN PAIN IS THE ASSES. HELL YOU MOTHERFUCKERS PROBABLY NEVER EVEN WORK A MINUTE IN YOUR GODDAM PATHETIC LIFE BUT INSTEAD CRIED TO YOUR MOMMY AND DADDY FOR ALL THE THINGS THAT YOU GOT. I BET YOUR SORRY ASS THINK THAT A JOB IS TO TRY TO SUCK UP TO YOUR PARENTS AND GRANDPARENTS ON THE HOLIDAYS TO GET THE MOST MONEY OUT OF THEM DURING THE HOLIDAYS. YOU’RE PROBABLY JUST ANOTHER LONER TOO JUST LIKE DELFLYZERO EXCEPT THAT YOU DON’T KNOW YOUR ASS FROM YOUR DICK. IN SCHOOL YOU WERE PROBABLY JUST STONED EVERY FUCKING DAY AND THAT YOU LEARNED THAT IN ORDER TO GET THROUGH LIFE YOU WOULD HAVE TO LEECH ON OTHER HARDWORKING PEOPLE. HELL I BET YOU ARE PROBABLY ONE OF THOSE HIGHSCHOOL DROPOUTS WHO COULDNT READ OR WRITE WHO IS AND STILL TRYING TO GET YOUR GED LIVING IN YOUR PARENTS BASEMENT WHILE STONED AT THE MOMENT PLAYING AN XBOX AND GETTING FAT OF YOUR LARD ASS FROM ALL THAT JUNKFOOD.
Your are very funny, maybe you can get a real job as a standup commic. you 1.50 hour pee boy, lol
Relax piss boy, your going to screw up the lines of the script they make you read at work. lets not you blow another job, lol try doing some real work. Instead of reading a script that someone made you say for 1.50 cents an hour.
So klji you make fun of how much do we make? that’s fine, we solved hundreds of problems everyday, and by the way our job is not only read a scprit you are so stupid that you would not have the skills needed to get a job like the one that we have we handle different situations, we work with the system that provides you the service, if the code that you have entered is not valid you do not have any other option but calling us, without us you wouldn’t be able to get this cheap service and most important you wouldn’t be able to call and ask for free units, If you earn so much per hour, why is it that you are using this cheap service? Basically you are just another Delflyzero, maybe you dont even go out to work and you stay all they sit on a sofa,and maybe you don’t even work, I wouln’t call “Work” to what americans do, they do not know or understand what REAL WORK is, you wouldn’t survive if you had a job like the one that we have, you would never be able to work in customer service, specially if people like delflyzero calls everyday, we should get al least 10.50 an hour but we don’t and you know why? because AMERICANS own the company, we are being exploited but at least we work with computers, there is many people out there working at the cotton fields but I THINK THAT YOU ARE SO STUPID THAT YOU WOULD NEVER UNDERSTAND IT , ONE MORE THING FUCK YOU !!!!
HOLY SHIT I JUST REALIZED ONE THING!!!!!! KJLI IS Delflyzero BITCH!!!! I should should have known this before. The way that you post on this forum, must be really hard to post on this forum with his COCK in your mouth and swallowing his JIZZ load. It must be really hard to think when he is shoving his TWO INCH toothpick DICK up into your ASSHOLe making you moan like a street corner HO. But it’s OK though you’re good at it. Now you have a skill where you can make some decent money by being a FUCKING male WHORE. That way you don’t you don’t have to LEECH of other people and continue to live in your parents basement. Hell you might make enough money to switch to a different prepaid service besides TRACFONE. Maybe this time you can you can finally take his DICK OUT OF YOUR MOUTH and PUT ANOTHER ONE FROM THE STREETS to earn some decent money because we all know that Delflyzero is paying you SQUAT!