A note to those of you who were screaming at the customer service reps at Verizon Wireless this afternoon in Columbia, Maryland:
If you had read your contract before you signed it, you would understand that the terms of your warranty stipulate that a warranty replacement may include a refurbished phone. It doesn’t matter if you’ve managed to break three phones already, you’re not getting a brand new phone. It is refurbished. No amount of yelling at the customer service rep or disturbing customers in line will get you a new phone. Really. It didn’t work for the guy yelling twenty minutes ago, and it’s not going to work for you.
You can call and complain, he is the manager on duty, and you can’t have a new phone, it’s refurbished.