I’ve recieved an AT&T “free reminder” SMS twice now in two days. I know I’m not paying for it, but these messages amount to SMS spam to me. It may not be a big deal to most people, but for me most of the time I recieve an SMS it means a server is down and needs my attention. There’s a certain stress level associated with my incoming SMS sound, so it really irks me when I check the message and it’s spam from my carrier.
The first one I ignored, but I called up customer support as soon as the second one came in. I let them know that these messages, while I know that I’m not paying for them, amount to spam in my inbox and that I never received any such messages while I was a Cingular customer and that these messages made me very unhappy. I was as polite about it as I could be, because the person on the other end of the phone deals with a lot of angry customers during the day.
She asked me if there was a long code as the sender of the message, and after checking my phone I confirmed that yes indeed it was (in this case it was 1 111 301 000). After looking that up in her knowledge base she let me know that the easiest way to unsubscribe from these messages is to reply to the message with the word “stop” or “unsubscribe”. There were a few others, but these are the two that I remember.
My phone UI (S60 2nd edition) didn’t allow me to directly reply to this message, but I composed a new text message to “1 111 301 000″ with the word “stop” as the message body. We’ll see if this works. If it does I’ll be happy. If it doesn’t, I’ll be quite unhappy.